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Your personal information is part of your account, and we treat it that way. MB8 does not sell personal information. We collect it because an online casino account cannot work without it: we need to know who you are, send money to the right place, and keep your log-in out of other hands.
This policy explains what we collect, why we collect it, who may receive it, and how we look after it.
Personal information is any information that identifies you as a person. On your MB8 account, that normally includes:
If you give us information about someone else, you confirm that person agreed to it being shared with us. Please do not submit another person’s details, payment account or documents as your own.
Most of what we hold comes from you directly.
You provide it when you register an account, complete your profile, verify your phone number or email address, use the cashier, or message our support team. We also collect information automatically when you browse the site, through cookies and similar technologies, and we receive it when you contact us by email or through our social media channels.
Calls with our team may be recorded so that we have an accurate record of what was discussed and agreed.
We use your personal information for a small set of practical purposes:
Several account rules depend directly on this information. Your registered full name has to match the name on the bank or e-wallet account used for deposits and withdrawals, which is why the name on your profile matters and is fixed once set. Your phone number is verified by SMS OTP because that verification unlocks the withdrawal feature and protects the account from a stranger requesting a payout. Your date of birth confirms that you are at least 18, and it is also the date the VIP Birthday Bonus is calculated from, so an incorrect entry has to be corrected through Live Chat with an identity document.
Where required, we may also ask for documents confirming your identity, age or address before processing a transaction.
We share personal information only where there is a reason to, and only with parties that need it:
We do not sell your personal information, and we do not pass it to third parties for their own marketing.
We apply physical, technical and organisational measures to protect the information we hold. These include encryption and authentication tools, and firewalls that protect our servers and network.
No method of transmission or storage over the internet is completely secure, so your own habits matter too. Keep your password private, do not reuse it on other sites, change it from the Change Password tab in your account if you suspect anyone else has seen it, and never share an OTP code with anyone, including someone claiming to be from support.
We keep personal information for as long as our business purposes require, including operating your account and dealing with any question or dispute that may arise from it.
When you visit the site, cookies and similar technologies help keep you signed in, remember your preferences and measure how the site is used. You can control them through your browser settings, although turning some of them off may affect how the site works. The details are set out in our cookie policy.
The site may link to other websites, and we also maintain social media channels. Those services are operated by other companies under their own privacy and cookie policies. Anything you post publicly on a social channel can be seen by others, so please raise account matters through Live Chat rather than in a public comment or message thread.
We may update this policy as our services and systems develop. The current version is the one published here, and continuing to use your account means it applies to you. If this policy appears in more than one language, the English version prevails.
If you want to ask about your personal information, correct a detail on your profile, or raise a concern about how your data has been handled, contact our Live Chat team. Support is available 24 hours a day, every day, and will tell you whether a change can be made directly or needs a supporting document. You can start from your account area or from the main page of the site.